Refund and Returns Policy
Date: Jan 01, 2025
At Shade Sail Cover, your satisfaction is important to us. Please read our Refund and Returns Policy carefully to understand your rights and how we handle returns and refunds.
1. Returns Eligibility
You may return products within 7 days of delivery if they are unused, undamaged, and in their original packaging. Returns for custom or special order items may not be accepted unless defective.
2. Return Process
To initiate a return, please contact our customer service team at:
Phone: +1 305-637-4787
Email: customer@shadesailcover.com
Provide your order details and reason for the return. We will guide you through the return process.
3. Refunds
Refunds will be issued after we receive and inspect the returned product. Approved refunds will be processed via cash or original payment method, depending on the payment method used.
4. Non-Refundable Items
- Products that are used, damaged, or altered
- Items without original packaging
- Custom or special orders (unless defective)
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
6. Exchanges
We currently do not offer direct exchanges. Please return the original item for a refund and place a new order for the replacement.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with photos and order details. We will arrange for a replacement or refund.
8. Contact Us
For any questions or concerns regarding returns or refunds, please contact us:
Phone: +1 305-637-4787
Email: customer@shadesailcover.com
Address: 1799 NW 28th St, Miami, Florida, United States
